Quick answers to the questions shop owners ask most.
Do I need a credit card to try it? No. The trial includes everything, no card required.
How long does setup take? About 15 minutes: shop details, a couple of rewards, and automations on. See Add your shop.
Do my customers need to download an app? No download needed — the Member app runs in the browser and installs to the home screen in one tap. See Set up the Member app.
How do customers earn points? Points per visit by default; per-dollar once your register is connected. See How points work.
Can staff access my customer data? No — staff accounts see only the check-in screen. See Roles & permissions.
What stops members gaming referrals? Self-referrals, duplicates and existing members are blocked automatically, bonuses only pay on a real first visit, and there's a monthly cap per referrer. See How referrals work.
Do push notifications cost anything? No — push is free and unlimited. SMS bills per message and is used as a fallback for members without the app. See Push notifications.
Will my customers get spam? No. Automations have frequency caps built in, messages respect quiet hours, and every send is logged. See Campaign metrics.
Can I export my data? Yes — see Export your data.
How do I cancel? Self-service, in under two minutes. See Cancel your subscription.
Who do I contact for help? [email protected] — a human reads it, usually same day.