Set up the Member app
The Member app is what your customers use. It's an installable web app (PWA) — works on any modern phone, no app store needed, and it's included free for every plan.
What your customers get
- Check in from their own phone the moment they walk in (with location presence, if they allow it).
- See their points, available rewards and visit history.
- Redeem rewards at the register.
- Get birthday rewards, win-back offers and 7-day "you have points to spend" nudges automatically.
- Join giveaways and contests.
- Refer friends with a personal code and earn bonuses.
How to get it to your customers
- Put your check-in link everywhere. Print it on your counter card, your receipts, and your window — see Signage & marketing assets.
- Customers open the link on their phone. A welcome screen walks them through joining: name, phone number, done. Takes under a minute.
- Tell them to Add to Home Screen. On iPhone: Safari → Share → Add to Home Screen. On Android: Chrome → menu → Add to Home Screen. After that it behaves like any app icon.
Branding
Your logo, brand color and business name show up throughout the app automatically from Settings. See Branding your Member app.
Do customers need to download anything?
No. It runs in the browser. Installing it to the home screen is optional but recommended — installed users get push notifications, which is how birthday rewards and win-back offers reach them. See Push notifications.
Next steps