Cancel your subscription

You can cancel any time, from the Merchant Portal, in under two minutes. No phone call, no retention maze.

How to cancel

1. Merchant Portal → Settings → Account.
2. Tap Cancel subscription.
3. Confirm you want to cancel, pick a reason (it genuinely helps us improve), and re-enter your password to confirm it's you.
4. Done.

What happens next

• You keep everything you've paid for. Your subscription runs to the end of the current paid period ("servicing"), and everything stays fully active until then.
• At the end of that period, the account expires automatically. No further charges.
• Changed your mind? Reactivate any time before the period ends — one tap, nothing lost.

Your data

• During the paid period, everything works normally and you can export your member list any time (see Export your data).
• After expiry, your account is deactivated. Per our privacy policy, customer data is retained only as required and then deleted — you can request deletion sooner at any time.

Pausing instead?

Going seasonal or closing for a month? Email [email protected] — we can pause your plan rather than cancel, so your program picks back up where it left off.

Feedback

Cancelling? Tell us why in the cancellation flow — it's read by the people who build the product, not a black hole.