Your first check-in
This is the moment that makes the program real — a customer walks in, you check them in, they earn points. It takes about ten seconds.
From the shop tablet or register
- Open the Check-in screen (staff land here by default).
- Search the customer by phone number, name, or scan their member card.
- Tap Check in. Points are awarded automatically based on your earn rules.
- You'll see their available rewards immediately — tap one to redeem if they ask.
From the customer's own phone
Customers who've installed the Member app can check themselves in the moment they walk in — the app recognizes they're in the shop and offers a one-tap check-in. You'll see them appear on your screen. No typing needed.
If presence check-in isn't available for a customer (they haven't allowed location), they fall back to showing you their member screen — you find them by phone or card.
Redeeming a reward
- Customer asks to use a reward (or you spot one on their screen).
- Find them on the check-in screen.
- Tap the reward → Redeem.
- Apply the discount or free item on your register as usual, and tap confirm.
The reward is marked used, points are deducted (if the reward costs points), and the customer sees it in their app history instantly.
Tips for a smooth front desk
- Keep the shop tablet signed in and awake (Settings → Keep screen on).
- Search by phone number is fastest — ask for the last four digits if the line's long.
- If a customer isn't in the system yet, send them to your signup link (see Signage) — takes 30 seconds on their phone.
Next steps