Redeem a reward at the register
When a customer wants to use a reward, here's the flow at the counter.
The steps
- Find the customer on the check-in screen — phone number, name, or member card.
- Their available rewards show on their card. Tap the one they want.
- Tap Redeem.
- Apply the discount or free item on your register as you normally would.
- Confirm in Shop Loyalty. Points deduct and the reward is marked used.
The customer sees it instantly in their app — reward marked redeemed, new points balance, all logged.
Things to know
- You confirm, the system records. Shop Loyalty doesn't touch your register's totals — you apply the discount on your till however your process works, and Shop Loyalty tracks the redemption.
- Wrong redemption? Owners can reverse a redemption from the member's timeline (it's audited). Staff can't — by design.
- Points deduction depends on the reward type. Some rewards cost points; others are group perks or birthday rewards that don't.
At the kiosk
Customers can also redeem from their own phone or the kiosk — they pick the reward, and it shows "awaiting staff confirmation" until you confirm it on the check-in screen. Nothing is applied to your register without you.
Next steps