Memberships & subscriptions

Sell a membership — a punch card, a monthly club, a season pass — and manage it all from the Merchant Portal.

What you can sell

Punch memberships — "Buy 9 get the 10th free," tracked automatically.
Monthly clubs — a recurring perk: a free item every month, member pricing, early access.
Season passes — a defined period with bundled benefits.
Custom — any combination of price, billing interval and benefits.

Creating a membership plan

Merchant Portal → Memberships → New plan.

Field	What to put
Name	What members see. "Pint Club", "Coffee Club".
Price	What it costs per period.
Billing interval	Monthly, quarterly, or annual.
Benefits	Free item each period, points multiplier, discount %, or a combination.
Member cap (optional)	Limit enrollment — scarcity sells.

Joining

Customers join from the Member app in two taps. You see new members instantly on the Memberships page, with their status (active, paused, cancelled).

Billing in this version

Billing is manual by design (for now). You collect payment however you do today — cash, card at your register, an invoice — and mark the membership paid in Shop Loyalty. No card numbers ever touch Shop Loyalty. Automatic card billing via your payment provider is on the roadmap; the system is built to switch on without disturbing existing members.

Benefits in action

A member with a "free item each month" benefit sees it on their app and your check-in screen — staff apply it like any reward.
Points multiplier applies automatically at check-in — no staff action needed.
Discount benefits are applied by staff at the register as usual.

Pausing, cancelling & renewals

Members can pause or request cancellation from their app; you approve. Renewal reminders go out before each period ends, with an optional 3-day "your refill is coming" notice.