How do I sign in to the Merchant Portal?

Go to app.shoployalty.app/login.

Signing in

Enter the email address and password you registered with. If you're not registered yet, see Invite your team or contact us at [email protected].

Forgot your password?

Tap Forgot password on the login screen, enter your email, and we'll send a reset link. The link expires — request a fresh one if it's been a while.

On the shop tablet or register

You can stay signed in on the shop's tablet so staff land straight on the check-in screen. On the login page, tick Keep me signed in on this device. Staff accounts see only the check-in screen — no member lists, no settings, no billing — so it's safe to leave it logged in at the counter.

Trouble signing in?

• Make sure you're at app.shoployalty.app (not shoployalty.app — that's our marketing site).
• Check your caps lock.
• Still stuck? Email [email protected] and we'll sort it the same day.

Related

• Roles & permissions
• Set up the Member app