Billing overview

How Shop Loyalty billing works, where your invoices live, and who to contact.

Plans

Shop Loyalty is priced per location with everything included — members, rewards, automations, giveaways, memberships, referrals, push messaging. See current plans on the pricing page.

• Zero credit card to start. Use everything during your trial.
• No per-member fees. Your customer count doesn't change your bill.
• No per-message fees from us. Push notifications are free and unlimited; SMS messages bill at carrier rates.

Where to manage billing

Merchant Portal → Settings → Account. Owners see:

• Current plan and renewal date
• Invoices (downloadable PDFs)
• Billing email — where invoices and renewal reminders go

Payment

Payment is collected at the start of each billing period. Your first invoice lands when your trial converts; renewal reminders go out before each renewal so nothing is a surprise.

Billing contact

Update the billing email and AP contact any time in Settings → Account. Invoices and receipts go there. For anything billing-related, email [email protected].

Downgrades & cancellation

You can cancel any time — see Cancel your subscription. Your data stays available through the end of the paid period, and you can export your member list before you go (see Export your data).

Next steps

• Cancel your subscription
• Frequently asked questions