Understanding the dashboard

The Dashboard is your two-minute-a-day view of how the program is doing.

The numbers that matter

• Visits — how many check-ins today, this week, this month.
• New members — signups in the period.
• Points issued / redeemed — how much value you're giving and how much is coming back. Healthy programs redeem steadily; if redemption stalls, your rewards may be too hard to reach.
• Automations fired — how many birthday, win-back and 7-day notices went out and how many brought someone back.

What to look for

• Visits trending up? Your program is working. Keep feeding it — giveaways and contests accelerate it.
• Redemption rate low? Make a cheaper reward available, or run a "double points" push. See Rewards & Points.
• A customer with a big points balance who hasn't been in 60 days? That's a win-back automation's job — make sure it's on. See Automations.

Weekly ritual

Once a week, spend two minutes on the dashboard: 1. Compare this week's visits to last week. 2. Check how many automations fired and how many converted. 3. Look at the New members number — if it dips, it's time to push your signup link harder.

Still stuck?

Everything on the dashboard is live data from your shop — nothing is estimated. If a number looks wrong, check the member's timeline in Members first, and email us at [email protected] if it still looks off.